Shipping policy
At Safa Beauty Lab, we are committed to delivering your skincare products safely and promptly. Please read our shipping policy carefully to know what to expect when you place an order with us.
1. Order Processing:
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Orders are processed and shipped within 1–2 business days (excluding weekends and public holidays).
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Orders placed after 5 PM will be processed the next business day.
2. Domestic Shipping (UAE):
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We offer standard shipping across the UAE.
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Delivery usually takes 1–3 business days, depending on your location.
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Express same-day delivery may be available within certain areas; please contact us for availability.
3. International Shipping:
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We currently offer shipping to selected international destinations.
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Delivery times and charges vary based on the destination and courier service.
4. Shipping Fees:
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Shipping fees are calculated at checkout based on the delivery address and selected shipping method.
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Occasionally, we may offer free shipping promotions—follow us on our channels to stay updated.
5. Order Tracking:
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Once your order is shipped, you will receive a confirmation email or WhatsApp message with a tracking number and courier details.
6. Delivery Issues:
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Please ensure that your shipping address and contact number are correct to avoid delays or misdeliveries.
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If you experience any issues with your delivery, please contact our customer care team immediately via WhatsApp at +971 52 608 2090 or email us at Contact@safabeautylab.com.
7. Delays:
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While we do our best to meet delivery times, delays may occasionally occur due to unforeseen circumstances, customs clearance (for international orders), or peak seasons. We appreciate your understanding and patience.
8. Missing or Damaged Items:
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If your order arrives incomplete or damaged, please notify us within 24 hours of receipt. We will investigate and resolve the issue as quickly as possible.
Thank you for shopping with Safa Beauty Lab. Your satisfaction is our priority!